Can you provide a Certificate of Compliance with our goods?
Yes, our standard CofC can be supplied free of charge, if requested at the time of order placement.
Manufacturers CofC’s may incur a charge, please contact us for details if this is a requirement.
Do you operate a Quality Management System?
Yes, we have ISO9001:2015 QMS certification.
A copy of our current ISO certificate can be downloaded via the link in the footer.
How long will I have to wait for my order to be completed?
Your delivery date is generally dependent on manufacturer’s lead times, which vary greatly depending on levels of demand and material availability.
We aim to despatch all urgently-required goods within 24 hours of receipt.
Can you provide samples before I place an order?
Yes, for most new applications we recommend that samples are supplied for verification of suitability, prior to order placement.
We carry a wide range of representative sample stock, and specific part numbers can be provided on request.
Do you carry stock of all available parts?
We maintain stocks of some commonly-purchased items, but due to the huge number of component variants available from the manufacturers we represent, it is not possible for us to keep each part in stock.
Can I arrange for my carrier to collect my goods from you?
Yes, you can either provide us with your account details and we will arrange for your carrier to collect your goods, or we can advise you of the package weights/dimensions when the goods are ready to ship.
Please note that our warehouse closes at 11.30am on Fridays.
What do you charge for carriage?
Our standard carriage charge is £10 for delivery of goods weighing < 20kg to most commercial addresses in the UK.
Delivery by carrier to Ireland, remote UK destinations or home addresses within the UK is generally charged at £15
Delivery to other worldwide destinations is charged at cost – please contact us for details.
Do you have a Minimum Order Value?
No, we don’t currently impose a minimum order value.
How can I apply for a credit account?
To begin the process of opening a credit account, please complete our online credit account request form by clicking here.
What credit terms do you offer?
We generally request payment prior to delivery for first-time orders.
Credit terms can normally be agreed with returning customers.
Our standard credit terms are 30 days from date of invoice.